Shipping for Winning Bidders

Winning Bidders:
  1. Any items that are not picked up on the scheduled pick up day and can be shipped via FedEx, will automatically be shipped and the card on file will be charged the shipping and boxing fees. If you know you want your items shipped, please call or email the appropriate PCI division to expedite the process.
  2. The bidder can set up freight for any items won with their freight company or use their local PCI Division. The bidder must fax or email a bill of lading to the PCI division that will be shipping your items if they setup their own shipping. This authorizes PCI to release the items to the freight company. Some of our divisions can setup freight shipping for you. Call your local PCI division or visit our Contact Us page for more information.
  3. Any items not picked up or shipped will be charged storage. The storage rate will be determined by each division depending on size of items and duration of time that item is in their warehouse. Call your local PCI division or visit our Contact Us page for more information.
  4. If an auction is on-site, prior arrangements must be made to transport the item(s) to the appropriate PCI warehouse for shipping. There will be a charge for removal and transportation. Please contact the division facilitating the on-site auction, to receive a removal and transportation quote.

    *Please note that not all on-site auctions have removal, transportation, or shipping options available. Read through the auction’s terms and conditions for verification.*

Shipping policies may differ between divisions. Contact your local division if you have specific shipping questions. 

Each of our divisions offer various shipping options. If an auction is not based in one of our warehouses, but "on-site" there will be additional charges to remove and transport items back to the appropriate warehouse to prep for shipping. To identify the location of an auction, please pay close attention to the Terms & Details pages of each individual auction.

Small packages will be sent out via Fedex. There is a boxing fee of $10 per standard box. This covers the labor and materials to properly package your items. Custom packaging fees may be required for some shipments that may require more labor and materials in order to properly package your items. Contact your local PCI division for more information.

Larger items can be shipped via Freight or via PCI Auction Group White Glove Delivery.

  • For freight shipping you can use your freight company of choice or arrange shipping through your PCI division. We shop all major freight carriers to ensure you are getting an extremely competitive freight rate and apply PCI volume discounts. There is a $50 palletization, wrapping, and labor charge per standard pallet. In some cases, custom built pallets may require additional labor fees depending on the nature of the items.
  • If you will be arranging your own freight shipping, please arrange your shipment with a freight company who will pick up from our facility. Please ensure that a Bill of Lading is emailed or faxed to the appropriate PCI division. This will allow us to release the merchandise to the freight company. Please contact the division facilitating the auction to get a list of authorized carriers who will pick-up from their warehouse.
  • PCI Auction Group White Glove Delivery is available for all items through most divisions. White Glove Delivery includes dropping the items wherever you'd like them. There may be additional charges for disassembly, moving items up or down stairs, etc. Please contact your local division to receive white glove delivery quotes.

Shipping FAQs

Can I get a quote for shipping?

We are unable to get shipping quotes until we have the accurate weight and dimensions of your pallet or box.  Merchandise is shipped either one of two ways:

Merchandise under 150 lbs and within certain dimensions is boxed and shipped FedEx ground. Merchandise over 150 lbs or larger than the dimensions that FedEx accepts need to be palletized and prepared for freight shipping.

Once we have your merchandise packaged and prepped for shipping, at that time we are able to get the shipping prices from the appropriate party. We are unable to provide quotes because there are many variables that play into either method of shipping. We leave this to those who specialize in this. However, you are welcome to look into getting your own shipping quote prior to the auction ending by using the dimensions of the items which we provide in the listing and the weight of the items which are available through online manufacturer spec sheets. 

Am I able to pick-up my merchandise outside of the designated pick-up day?

Yes, merchandise is able to be removed from the facility outside of the designated pick-up days. However, due to the limited amount of space in our facilities, merchandise that remains at the facility past the designated pick-up day is assessed and charged a nominal daily storage fee based on the amount of space the merchandise takes up. If you would like more information regarding storage fees please contact the division in which the merchandise is being auctioned off. 

Am I charged storage while I am waiting for my shipping quote?

No, we do not charge storage once you have contacted us and arranged for the shipment of your items. If your items require freight shipping, we will contact you once we have the shipping quote. We do not contact you with a shipping quote if your items are being shipped through FedEx unless otherwise noted. If you would like a shipping quote prior to shipping your items, please contact the PCI division who will be shipping your items. 

How long does the shipping process take?

Typically our shipping process takes anywhere from a day to a week and a half from when the auction ends. It is contingent upon the number of customers that elect to have their items shipped. To help expedite this process please contact the appropriate PCI division the day after the auction ends to arrange shipping.

Disclaimer:

We will not be responsible for the acts or omissions of carriers or packers whether or not recommended by us. Packing and handling of purchased items by us is at the entire risk of the purchaser, and we will have no liability of any loss or damage to such items. Accordingly, we recommend that you take full advantage of shipping insurance whenever available. 

Canadian Shipments:

Orders shipped via common carrier require a broker to facilitate the import of your items into Canada. We will contact you before processing the order to inquire which brokerage company you are using. If you have already determined a broker for your shipment, please let us know when you order.

Damages/Missing Items:

If any item or packaging is damaged, missing, or if you have any doubt about possible damage, you MUST do the following:

- Note it clearly on the delivery receipt before signing

- Keep your copy of the delivery receipt

- Contact us within 1 business day

- Keep the damaged packing materials for inspection

- Take pictures of the damaged items and packaging

Our company gives great attention to packaging every order for shipment. Unfortunately, damage does occur occasionally during transit, and we must go to the carrier company to receive reimbursement for these damages. By signing the delivery receipt, you are taking responsibility and ownership for the shipment in the condition noted. If part or all of your shipment is damaged and you did not note this in any way on the delivery receipt, we CANNOT guarantee any compensation for damages. By signing your name on the delivery receipt, without noting any damages, you are stating that you have received your shipment in acceptable condition.

What is liftgate service?:

A liftgate is a motorized platform attached to the back of the truck that will physically lower your order to the ground so that you can take it inside your business or home. The truck driver will place your order on the ground using the liftgate and you are responsible for bringing it inside.

If you do not have an elevated loading dock or forklift to unload your items from the truck, you will need a liftgate and must request this option when you order. Please note, there is an additional fee for liftgate service which will be notated in your shipping quote.

What is a Call Before Delivery?

Select this option when you contact us for your order. By requesting a "Call Before Delivery," the carrier will contact you approximately 24 hours before the estimated arrival of your order, to schedule a delivery appointment. A 4-hour window of time is typically provided; however, this may vary by carrier and shipping destination. Selecting this option may add an additional day to your order's transit time. A "Call Before Delivery" is required for residential deliveries and recommended for businesses with irregular hours (Monday through Friday, 8:00 a.m. to 5:00 p.m., EST).

The phone number associated with your shipping address, provided when you contact us to place your order, will be used by the carrier to schedule the delivery appointment. Please note that the "Call Before Delivery" appointment will only apply to the items on your order that are shipping by common carrier.

If a delivery appointment is missed by the carrier, they will reschedule a new appointment. If you are unavailable to accept your delivery during a scheduled appointment, you will be responsible for any redelivery fees owed to the carrier, so please choose a time that best fits your schedule. Additional fees will apply if you require a time-specific delivery in which the typical 4-hour window needs to be shortened.

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