After The Auction Ends

Shortly after the auction has ended you will receive an automatically generated email from our server stating you have a new invoice available in the “My Invoices” section of your account. If you don't get this email, continue to check the “My Invoices” section of your account for your latest invoice. This invoice will give you details on the items you have purchased along with important information regarding the pickup time and location. If you have any questions you can call the PCI division that held the auction.

Accepted payment forms are shown in the auction terms.

If you are tax-exempt, you must email a copy of your state's tax exemption form to prior to the closing of the first item in the auction. You must include your bidder number in this email. Forms without this information will not be accepted. If your form is received after the auction has already ended it will apply to future purchases but not the current auction. You will have to apply to the state for a refund. If you have any questions call 1-888-883-1388.

If you need to set up shipping or storage please make sure to contact us as soon as possible so we can assist you. If an auction is based in our warehouse we will have employees available to assist you in the loading of your items. If an auction is based on-site you will be responsible for any dismantling and hauling away of purchases; so make sure to bring your own help and your own tools. There may be additional fees for dismantling and transporting the items sold on-site to our warehouse.

After the scheduled pickup day, items not picked up will be considered abandoned. You will be charged a removal fee to dispose of your items if we haven't heard from you on pickup day to make other arrangements.

If at any time you have questions you can send us an email on our Contact Us page, visit our Shipping page, or you can call us toll-free at 1-888-883-1388.

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